Senior Collections Analyst

The Senior Collections Analyst is responsible for performing highly complex A/R portfolio management activities to ensure the payment of open receivables as per the agreed terms, an accurate account reconciliation, the prompt and effective escalation of unpaid past-due balances, the log and follow-up to dipusted receivables, the write-offs of uncollectible A/R balances and any other processes required to ensure an appropiate maintaince of the assigned customer worklist in the Stryker’s newly created Costa Rica Shared Service Center.

What you will do

• Effectively manage a worklist comprised by the most complex accounts in the portfolio
• When needed, take on complex reporting and month-end reconciliation responsibilities
• Effectively contact all the customers in the assigned portfolio to ensure payment as per terms
• Promptly log and follow-through on any disputed balances, so that they are resolved and paid
• As needed, provide information for reports on delinquent accounts
• Proactively escalate to Management, Credit and Internal Partners accounts in delinquency
• Promote strong collaborative relationships with internal customers, including Customer Service, Sales and any other departments
• Perform reconciliation of accounts to resolve problems
• Identify, recognize and address red flags before they become problems
• Proactively and timely escalate large collection or reconciliation issues
• Work with other Invoice to Cash teams to help resolve operational issues and improve processes
• Maintain documentation on transactions to facilitate the review and audit of books and records
• Comply with all internal control procedures to ensure accurate financial records.
• Performs other related work as assigned by management

What you need

• Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field
• Adequate use of the MS Office Suite; advanced Excel is required
• C1 level English; other languages are a plus
• Relevant experience on SAP and Oracle; GETPAID is a big plus